★ Must-know
Crisis is a “when,” not an “if,” because 69% of leaders had already faced a major organizational crisis in the previous five years and large companies averaged roughly one crisis per year. — PwC Global Crisis Survey, 2019
The Wells Fargo fake-accounts scandal resulted from internal sales-target pressure, was discovered in 2016, and led to a $3 billion federal settlement in 2020.
The course develops the ability to: identify major social, economic, and technological crises, assess situations and build crisis-management plans, evaluate how technology and culture shape crises, communicate effectively in crisis contexts, recognize behavioral and well-being challenges of crisis leadership
Further detail
1. Regarding organizational crisis exposure, select the accurate statements:
2. Which statements accurately describe the Wells Fargo fake-accounts scandal?
3. The crisis-management course prepares students to:
Why is crisis considered a 'when' rather than an 'if' for organizations?
Because 69% of leaders faced a major crisis in the past five years and large companies average one crisis per year.
What caused the Wells Fargo fake-accounts scandal?
Internal sales-target pressure.
When was the Wells Fargo fake-accounts scandal discovered?
In 2016.
What was the financial consequence of the Wells Fargo scandal?
A $3 billion federal settlement in 2020.
What crises does the course prepare students to identify?
Major social, economic, and technological crises.
What behavioral challenges does the course address in crisis leadership?
Behavioral and well-being challenges.
It covers the core concepts of Crisis Management Foundations, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.
Read the full study guide →The practice quiz has 18 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.
Take the quiz (18 questions) →There are 47 flashcards on Crisis Management Foundations, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.
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