What is cultural sensitivity?
Accepting and respecting cultural differences without value judgments.
What does cultural sensitivity involve in behavior and communication?
Adapting to honor diverse perspectives and navigate cross-cultural interactions.
What is interpretation in communication?
It is the process of giving meaning to what we hear, see, or observe.
What often causes misinterpretation in communication?
Ignoring nonverbal cues, assuming instead of clarifying, and emotional clouding cause misinterpretation.
Cultural Sensitivity - Definition
Respect for cultural differences without judgment
Cultural Awareness - Key
Recognize and understand cultural differences
Misinterpretation Causes
Relying only on words, assumptions, emotional clouding
Effective Engagement Includes
Active listening, showing interest, emotional presence
Verbal vs Nonverbal Expression
Words/tone versus facial expressions and gestures
Role of Empathy
Understanding and sharing speaker’s feelings
Memory Hook
Awareness sees differences; sensitivity respects them
Answer 11 questions on Effective Communication and Cultural Interaction.
1. What best defines cultural sensitivity?
2. Which situation best demonstrates cultural awareness?
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