Mastering Effective Communication Skills

From the study guide

Course Outline

  1. Communication process and models
  2. Perception and listening
  3. Conversation skills
  4. Speech purpose and audience
  5. Topic selection and narrowing
  6. Speech organization and outlining
  7. Speech delivery and anxiety
  8. Persuasion and credibility
  9. Psychology and ethics of persuasion

1. Communication process and models

Key Concepts & Definitions

  • Communication process: Communication is an ongoing interaction where people try to share meaning by encoding, sending, receiving, decoding, and adjusting through feedback.
  • Communicators: Communicators are the people involved in the exchange who simultaneously send and receive verbal and nonverbal messages.
  • Encoding and decoding: Encoding turns a thought into chosen symbols or actions, while decoding assigns meaning to received symbols or actions for response.
  • Channel: A channel is the medium that carries messages from one communicator to another by reaching specific sensory receptors.
  • Classic communication model: The classic model treats communication mainly as intentional linear transmission of information from a source to a passive receiver.

Essential Points

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Practice quiz preview

1. Which statement best describes the classic communication model?

2. Which type of noise comes from mismatched language or jargon?

3. What does bottom-up processing do first in communication perception?

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Flashcard preview

Communication process — definition?

An ongoing interaction sharing meaning through encoding, sending, receiving, decoding, and feedback.

Communicators — role?

Participants who send and receive verbal and nonverbal messages.

Encoding and decoding — mechanism?

Encoding transforms thoughts into symbols; decoding assigns meaning to received symbols.

Channel — function?

Medium carrying messages to sensory receptors.

Classic communication model — focus?

Linear transmission of information from source to passive receiver.

Perception — role?

Interpreting incoming cues into meaning for communication success.

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Frequently asked questions

What does the Mastering Effective Communication Skills study guide cover?

It covers the core concepts of Mastering Effective Communication Skills, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.

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How many questions are in the Mastering Effective Communication Skills quiz?

The practice quiz has 18 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.

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How do I study Mastering Effective Communication Skills with flashcards?

There are 18 flashcards on Mastering Effective Communication Skills, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.

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Mastering Effective Communication Skills: Study Guide & Quiz