Human relations management — focus?
Employees as whole persons with social and psychological needs.
Hawthorne studies — main finding?
Worker performance improves when they feel observed and valued.
Maslow's hierarchy — basic needs?
Survival, safety, social, esteem, self-actualization.
Herzberg's hygiene factors — role?
Prevent dissatisfaction but do not motivate.
Herzberg's motivating factors — role?
Create satisfaction and increase motivation.
McGregor's X vs Y — difference?
X assumes employees dislike work; Y assumes they seek responsibility.
Human relations — key concept?
Recognition, inclusion, friendly supervision, psycho-sociological factors.
Hawthorne effect — mechanism?
Performance improves when workers feel observed and cared for.
Maslow — higher needs?
Belonging, esteem, self-actualization.
X and Y theories — management style?
X is controlling; Y is trusting and participative.
Answer 5 questions on Understanding Human Motivation and Management.
1. How should a manager practically apply human relations management principles to improve employee motivation?
2. What does the Hawthorne effect refer to?
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