★ Must-know
Verbal communication uses words, non-verbal communication uses signals other than words, and visual communication uses images, signs, symbols, charts or diagrams.
Oral communication uses spoken words, whereas written communication uses written words and can provide a permanent record.
Formal communication follows official procedures and usually uses professional language, whereas informal communication takes place casually and may use relaxed language.
Further detail
1. Which description best defines communication?
2. A presenter explains an idea aloud, then points to a chart to illustrate it. Which classification correctly distinguishes these methods?
3. A manager needs to communicate a decision that employees may need to consult later. Which method offers a permanent record?
What is communication?
The process of exchanging information, ideas, thoughts, or feelings between two or more people.
What distinguishes verbal communication from non-verbal communication?
Verbal communication uses words; non-verbal communication uses signals other than words.
What does visual communication use to convey information?
Images, signs, symbols, charts, or diagrams.
What distinguishes oral communication from written communication?
Oral communication uses spoken words; written communication uses written words.
What can written communication provide?
A permanent record.
What distinguishes formal communication from informal communication?
Formal communication follows official procedures; informal communication takes place casually.
It covers the core concepts of Communication Skills and Writing, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.
Read the full study guide →The practice quiz has 24 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.
Take the quiz (24 questions) →There are 59 flashcards on Communication Skills and Writing, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.
See all 59 flashcards →Upload a PDF or paste your notes. Revizly writes a study guide, a practice quiz and flashcards in about a minute.