Conflict Management in Organisations

From the study guide

Course Outline

  1. Conflict Meaning and Characteristics
  2. Individual Conflict and Frustration
  3. Interpersonal and Organisational Conflict
  4. Organisational Conflict Management Strategies
  5. Communication Skills for Conflict Management
  6. Conflict Resolution Methods
  7. Constructive Conflict and Its Benefits
  8. Managing Constructive Conflict

1. Conflict Meaning and Characteristics

Key Concepts & Definitions

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Practice quiz preview

1. What makes a situation a conflict within an organisation?

2. Which feature distinguishes conflict as a process rather than a single disagreement?

3. Two teams seek the same contract, but neither interferes with the other’s effort to win it. How is this situation best classified?

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Flashcard preview

What makes goals, interests, values, or actions conflict within an organisation?

They are perceived as incompatible with those of others, leading to disagreement or opposition.

What can conflict involve beyond dual perceptions and disagreement over goals or methods?

Deliberate interference by one party in another's efforts.

How does conflict affect another person's opportunity to acquire resources?

It involves direct interference with that opportunity.

How do parties try to win in competition?

They try to win independently without direct interference.

What creates mental tension in intra-individual conflict?

Opposing feelings, competing goals, frustration, or incompatible role expectations.

What triggers frustration conflict?

An obstacle blocks an individual's attempt to achieve a goal or satisfy a need.

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Frequently asked questions

What does the Conflict Management in Organisations study guide cover?

It covers the core concepts of Conflict Management in Organisations, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.

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How many questions are in the Conflict Management in Organisations quiz?

The practice quiz has 22 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.

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How do I study Conflict Management in Organisations with flashcards?

There are 59 flashcards on Conflict Management in Organisations, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.

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