VNW: verbal, non-verbal, written
1. What is a central purpose of communication?
2. How can effective communication skills benefit workers in an organisation?
3. Which sequence best reflects an effective listening process?
What does communication enable people to do?
Share information, exchange ideas, and understand each other better.
What does verbal communication use to exchange information?
Spoken language.
What does good communication involve besides listening and watching thoughtfully?
Asking for clarification and summarising or reflecting to confirm understanding.
How does attentive listening affect people's willingness to share information?
It makes them feel valued and more willing to engage and share.
Communication Types - Verbal
Uses spoken language to exchange information.
Non-verbal Communication
Conveys meaning through body language and facial expressions.
It covers the core concepts of Communication Skills, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.
Read the full study guide →The practice quiz has 10 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.
Take the quiz (10 questions) →There are 11 flashcards on Communication Skills, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.
See all 11 flashcards →Upload a PDF or paste your notes. Revizly writes a study guide, a practice quiz and flashcards in about a minute.