What does communication enable people to do?
Share information, exchange ideas, and understand each other better.
What does verbal communication use to exchange information?
Spoken language.
What does good communication involve besides listening and watching thoughtfully?
Asking for clarification and summarising or reflecting to confirm understanding.
How does attentive listening affect people's willingness to share information?
It makes them feel valued and more willing to engage and share.
Communication Types - Verbal
Uses spoken language to exchange information.
Non-verbal Communication
Conveys meaning through body language and facial expressions.
Effective Listening Goals
Seek clarification, give feedback, build relationships.
Open Questions Purpose
Encourage detailed responses, express opinions, identify needs.
Closed Questions Use
Obtain quick answers, confirm facts.
Clarification Role in Communication
Ensures understanding and shows interest.
Memory Hook - Listening
Listen and watch, clarify, then summarize or reflect.
Answer 10 questions on Communication Skills.
1. What is a central purpose of communication?
2. How can effective communication skills benefit workers in an organisation?
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