1. Which two dimensions do Palmer and Dunford use to classify approaches to managing change?
2. A manager can influence a change process but cannot fully determine its outcome. Which view of the manager’s role does this describe?
3. A change outcome is substantially altered by competing interests and organizational context despite the original plan. How is this outcome classified?
Which dimensions do Palmer and Dunford (2008) use to classify change management?
The manager’s role and the extent to which change outcomes are intended.
Which work and year are associated with Palmer and Dunford’s classification of change management?
Organizational Change and the Importance of Embedded Assumptions, 2008.
How does the controlling view describe managers’ influence on change outcomes?
Managers determine outcomes through hierarchical direction.
How does the shaping view describe managers’ influence on change outcomes?
Managers influence outcomes without fully determining them.
How are intended change outcomes achieved?
They are planned and achievable through managerial action.
What can alter partially intended change outcomes?
Power, interests, processes, or context can alter them.
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