Retail Organization Merchandising

From the study guide

Course Outline

  1. Organization Merchandising Fundamentals
  2. Back Office and Front Office
  3. Store Aisles and Customer Flow
  4. Hot and Cold Zones
  5. Shelf Layout Strategies
  6. Organizational Constraints and COS
  7. Checkout and Presentation Fixtures

1. Organization Merchandising Fundamentals

Key Concepts & Definitions

  • Organizational merchandising: a practical store arrangement that helps customers find what they are looking for easily and facilitates employees’ work
  • Zoning: the layout plan of a point of sale, designed to make customers buy as many products as possible

Essential Points

  • The objectives are:

    • facilitate customer circulation
    • encourage customers to buy
    • follow a purchasing logic
  • Kepner’s 6B are:

    • the right product
    • the right place
    • the right moment
    • the right quantity
    • the right price
    • the right information

Memory Hook

The 6B: Good Product, Place, Moment, Quantity, Price, Information

2. Back Office and Front Office

★ Must-know

📌 A physical point of sale is divided into a back office and a front office.

Further detail

  • The back office contains:
    • reserves
    • offices
    • a break room
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Practice quiz preview

1. What is the main purpose of organizational merchandising in a store?

2. Which combination reflects the objectives of organizational merchandising?

3. A retailer checks whether each item is available in the proper amount, at the appropriate price, and with useful product information. Which merchandising framework does this reflect?

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Flashcard preview

What is organizational merchandising?

A practical store arrangement aiding customers and employees.

What are the objectives of organizational merchandising?

To facilitate customer circulation, encourage buying, and follow purchasing logic.

What are Kepner's 6B in merchandising?

Right product, place, moment, quantity, price, and information.

What is zoning in retail?

A layout plan to maximize customer purchases.

How is a physical point of sale divided?

Into a back office and a front office.

What is the penetrating aisle in a store?

The aisle through which customers enter and access the store from the entrance.

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Frequently asked questions

What does the Retail Organization Merchandising study guide cover?

It covers the core concepts of Retail Organization Merchandising, organized by topic with the key definitions, explanations and takeaways, so it's easier to learn and remember.

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How many questions are in the Retail Organization Merchandising quiz?

The practice quiz has 19 multiple-choice questions, each with an explanation. Use it to check what you know and find your gaps.

Take the quiz (19 questions) →

How do I study Retail Organization Merchandising with flashcards?

There are 35 flashcards on Retail Organization Merchandising, with a question on the front and the answer on the back. Try to recall each answer before you flip, and let spaced repetition bring back the ones you miss.

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